After Sales Service

Sustainability

Cooling and air conditioning systems are complex and need regular preventive maintenance for optimal performance. Swift corrective maintenance ensures equipment availability. Additional benefits of consistent, thorough maintenance by manufacturer-trained personnel include :

Energy consumption and supplied power in line with original specifications

Application of manufacturer-recommended updates and guidelines

Extended lifespan

DJENAIR's Expertise

Our Technicians

Regularly trained in Europe by our partners since 2007, they have the expertise to work on all machines in the YORK range.

In constant contact with the factories' support services, they have firsthand information for actions in line with the manufacturer's recommendations.

Their interventions are carried out in compliance with health, safety, and environmental regulations (HSE)

Available to intervene in numerous African countries

DJENAIR Maintenance Offers

Maintenance Contract

Exclusive Intervention:
The client commits to exclusively use DJENAIR for the maintenance of the equipment under contract.
Flat-rate Pricing:
DJENAIR offers advantageous flat-rate pricing for a set of predefined services, valid for the entire contractual year.
Priority Intervention:
Clients enjoy priority for interventions, both on-site and remotely, ensuring responsiveness and efficiency.
Advantageous Curative Maintenance: When needed, curative maintenance benefits from specially reduced pricing, thereby optimizing cost management for the client.

Convention

Exclusive Interventions:
‍The client exclusively commits to DJENAIR for the maintenance of equipment covered by the convention.
Daily Pricing by Technician Level: DJENAIR offers specific daily pricing for each technician level, ensuring cost transparency and flexibility suited to the complexity of interventions, valid for the duration of the convention.
Intervention Priority:
Convention clients receive high priority for necessary interventions, both on-site and remotely, ensuring a quick and efficient response to any maintenance needs.

One-Off Intervention

Customized Quote:
For each request for a one-time intervention, DJENAIR establishes a tailored quote, adapted to the client's specific needs and requirements, ensuring a personalized approach finely tuned to the real needs.
Commitment to Responsiveness: DJENAIR commits to responding to intervention requests as quickly as possible, highlighting its ability to provide rapid and effective assistance to resolve any issue.
Flexibility and Adaptability:
This offer is designed for clients requiring specific interventions outside of a regular maintenance contract, thus offering a flexible solution suited to a wide variety of situations.